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Usability Engineering

Simply better software

It is entirely up to the user whether a piece of software succeeds or fails. This is exactly what we are responsible for as a usability engineer: a software which is so user-friendly that those working with it enjoy it, and which supports them to the maximum. Then the user can permanently achieve more. Within a shorter period of time. With higher-quality results. A one-off effort – always a sound software solution.

UX design by ASTRUM IT

We follow the five principles of user-oriented design:

1. Digestibility

Good design makes it obvious at one glance what it is all about.

2. Clarity

Good design is honest.

3. Trust

Good design is trustworthy.

4. Familiarity

Innovative design is great – but the one the user is familiar with is even better.

5. Enthusiasm

A good idea is not enough – proper implementation is all that matters!

Softwareentwicklung-Erlangen

Do you lack the time or personnel to provide your projects with a sophisticated UX design? We can help you realise this potential. Give us a call for a non-binding consultation!

0911 8151-0

The three stages of user experience

Vor der Nutzung_.png

Expectation of utilisation

You have moved to a new housing estate and would like to change your address. You go to the municipality's online portal and expect to be able to change your address there without any problems.

Während der Nutzung_.png

Satisfaction, effectiveness, efficiency

You find the change of address form and start to fill it in. When you have entered your new address and click on the "Continue" button, you receive the error message "Unfortunately, we do not recognise the street. Please submit a request to create a new address." You click on the link and can enter your new address and send the request.

 

Usability
(ISO 9244-11)

Nach der Nutzung_.png

Experience gained (identification/distance formation)

Based on the experience with the positive outcome despite the error message, you remember that you will use the digital services more often in future.

Pfeil

User Experience
(ISO 9241-210)

Do's for a good user experience - what you should look out for

  • Texts should always be easy to read and understand. This means that the user interface should have sufficient contrast between the background and text colour and use an easily legible font size and typeface
    Users are provided with all the information and tools they need to make a decision or take an action.
  • Navigation is consistent throughout the entire application. No user flow ends in a dead end.
  • The system status is known at all times.
  • Texts should always be easy to read and understand. This means that the user interface should have sufficient contrast between the background and text colour and use an easily legible font size and typeface
  • Users are provided with all the information and tools they need to make a decision or take an action.
  • Navigation is consistent throughout the entire application. No user flow ends in a dead end. The system status is known at all times.

Our approach and methods: User-centred design

Clarify project objective

We clarify your need for optimisation with you.

What do I want to achieve for and with my product/service?

Understand and provide context of use

We help you to understand your users so that you can achieve your business goals.

Who are the users of my product/service and what do they want to achieve with it?

How, where, when and why is my product/service used?

Define requirements

We help you to define the requirements from the context of use.

What does the user need to be able to use my product/service and enjoy using it?

Create solutions

We help you to create a solution that meets your requirements.

What should my product/service look like and how should it be structured?

Validate results

We validate the results for you.

Does the solution fulfil the user's expectations?

Does the solution meet the requirements?

If necessary, we derive recommendations for action for you.

Grafik Vorgehensweise und Methode _ centered Design

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The success stories of our customers

Siemens Healthcare

"ASTRUM IT is our partner for rapid prototyping of the new graphical user interface for our computer tomographs. This enables an iterative and very effective process throughout the conception and definition of the user interface.

We also utilise the expertise of ASTRUM IT in the evaluation of the UI. In addition to the quantitative and qualitative evaluation of the interface, the user experience is also analysed. The results of the evaluation provide important input for further development.

ASTRUM IT therefore supports our UI development process holistically, from the UI concept to prototyping and usability tests, the analyses of which are in turn incorporated into new concepts."

Fernando Vega-Higuera
Team Leader at Siemens Healthcare

PCS Systemtechnik

"When designing the new user interface for our security system, we decided to take a new approach with ASTRUM IT. Thanks to intensive interviews and usability tests with the target group, we were able to develop a user interface that focuses very consistently on the real needs of the individual users. ASTRUM IT's experience and methodological expertise helped us a great deal in gaining new insights and arriving at a solution in a short space of time that delighted everyone. The collaboration was also a pleasure for everyone on a personal level."

Markus Zinner
Project Manager PCS Systemtechnik

Do you still have questions?

We will be happy to advise you!

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